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Pre-sales questions
Q. Will you place ads on my site?
A. We will NOT place ads on your site.
Q. Do you allow sites to advertise for
money, on their web site?
A. Yes, we allow sites to have
commercial advertisements.
Q. What forms of payment do you accept?
A. We accept Mastercard, Visa, American Express, Discover, and Paypal.
Q. Are your server's Unix, or NT?
A. Our servers are Linux Red Hat 7.3. and
Red Hat 9.0
Q. Do you allow adult sites?
A. Yes, we allow adult sites.
Q. Is tax included with my monthly or
yearly plan?
A. Yes, tax is included within the price.
Q. What control panel do you use and do
you have a demo?
A. The control panel we use is called
Cpanel. A demo of Cpanel can be found
here Login with the username demo, and
the password demo.
Q. Can I pay monthly?
A. Yes, you may pay monthly
Q. Can I host friends?
A. Yes, you may host your friends.
Q. How long does it take to setup my
account?
A. Your account will be setup
automatically within 15 minutes of
ordering.
Q. Are there any hidden costs, or setup
fees?
A. No
Q. Do you offer telnet or shell access?
A. No due to security reason's we do not
offer telnet or shell access.You are still
able to unzip files on the server using
our file manager as well as the ability to
setup cron jobs.
Q. Can I password protect directories?
A. Yes you can password protect
directory's within CPanel.
DNS
Q. How long does it take to get
my domain working?
A. It usually takes 24-48 hours for a
domain to fully propagate.
Q. What do I set my domains name
server's to?
A. Please read your welcome e-mail if you
have lost your welcome email you can email
us requesting your dns.
Control panel
Q. Do you have a manual
for our control panel?
A. Go to
http://www.cpanel.net/docs/cp/index.html
Q. Where do I go to
login to my control panel?
A. You go to
http://www.yourdomain.com/cpanel
Q. How do I make sub-domains?
A. To make a sub-domain login to your
control panel and click "domain
management" inside of domain management
you will see a place to manage and add
sub-domains.
FTP
Q. Where can I download a free FTP?
A. We recommend downloading WS FTP from
here
Q. It's not letting me upload my files
what's wrong?
A. Make sure you are uploading to the
right web directory which is the
public_html folder.
Q. Why doesn't my ftp
password change when I change my Cpanel
password?
A. Please allow 24 hours for your FTP
password to sync with your Cpanel
password.
Paths
Q. What is the path to my users
files?
A. The path is /home/username/public_html
Q. What is the local path to perl?
A. The path to perl is
/usr/bin/perl
Q. What is the path to
curl?
A. The path to curl is /usr/bin/curl
Q. What is the path to
ImageMagick?
A. The path to ImageMagick is
/usr/bin/
Q. What is the path to
convert for ImageMagick?
A. The path to convert is /usr/bin/
Q. What is the path to sendmail?
A. The path to sendmail is
/usr/sbin/sendmail
E-mail
Q. How do I create
email accounts?
A. To create an email account login to
your control panel and click add/remove
email account's.
Q. What do I put for both incoming and
outgoing mail server?
A. For both incoming and outgoing mail
server put mail.yourdomain.com
Q. Where do I go to
check my emails using my browser?
A. yourdomain.com/webmail/
Q. How can I setup
webmail to go directly to horde, neomail
or squirrel mail?
A. Login to the one you prefer to use
after doing so copy the entire url from
your address bar. You will not login to
your cpanel and create a subdomain to go
to the address you just copied.
CGI/ASP/PHP/MySql/JSP
Q. None of my cgi scripts are working
on the server. How do I get them to work?
A. Make sure that they are chmoded to 755
Q. How do I create
databases and manage them?
A. Login to your cpanel and click MySQL
Databases. After your database is created
you can manage it from phpmyadmin. This
can be found at the very bottom of the
MySQL page.
Software Versions
Q. What version of php are you using?
A. We are using version
4.3.3 and 4.3.4
Q. What version of perl are you using?
A. We are using version 5.6.1.
Q. What version of
MySQL are you using?
A. We are using version 4.0.15
Q. What version of
cpanel are you using?
A. Our servers automatically stay up to
date with the most recent stable Cpanel
version.
Billing
Q. How do I get the 30 day money back?
A. Simply email us your username,
password, and why you wish to cancel
within thirty days, and we process your
refund in less then 24 hours.
Q. How do I make a
payment?
A. All online payments are recurring. Your
payment will automatically be deducted.
Q. How do I stop
billing?
A. If you wish to close your account
simply email us your username, password,
and why you wish to cancel. You must also
include "I give you permission to delete
my website and all of it's content."
SSL
Q. What is the difference between
shared ssl and private ssl?
A. A shared ssl displays as
https//ip/~yourusername/ A private
ssl would display as
https://www.yourdomain.com in the
address bar.
Q. How do I purchase a private ssl from
you and what type is it?
A. Please email to do so.
Q. Whats the path to the free shared
ssl?
A. We need to activate the shared ssl on
each site manually that will require it.
Q. I'm going to purchase my own ssl
what do I need to know?
A. Our servers are Apache + Mod SSL If you
require assistance from us to install it
there will be a $30.00 installation fee.
Q. How do I transfer a ssl?
A. Every place that sells ssl's has a
different transfer procedure. You will
need to ask the
supplier you purchased it from.
Subdomains
Q.
READ THIS
BEFORE SETTING UP A SUBDOMAIN!
A. To create a sub
domain cpanel asks for the name you wish
to use. MAKE SURE the subdomain name you
give it doesn't have a folder already
named that name. If it does the sub will
not work. Example... I want to create the
subdomain test.hostgator.com so my sub
name is going to be test. If I already
have a folder in my ftp named test I need
to delete it or rename it to something
different before I create the subdomain
with the test name from cpanel.
Q. What is a
subdomain?
A. www.domain.com is a domain name. A
subdomain is anything that replaces the
www in a domain name.forum.aol.com
is a subdomain. www.forum.aol.com is not a
subdomain.
Addon Domains
Q. What is an
addon domain?
A. An addon domain is a fully functional
domain that will work out of a folder in
your main sites ftp.
Q.
READ THIS
BEFORE SETTING UP AN ADDON DOMAIN!
You cannot create an addon domain if your
dns hasn't proprograted to the server
already. So after you change the sites dns
you are trying to add you will need to
wait 24-48 hours before attempting to
create your addon domain.
A. There are three fields cpanel asks for
when creating an addon domain.
1. "New Domain Name:"
You will put in the newdomain.com do not
put www in the name!
2.
"Username/directory/subdomain Name:" This
will be the folder cpanel creates in your
main accounts ftp. MAKE SURE that the name
you give it doesn't already have a folder.
Example... If you want to give it the
username chris. You cannot have a folder
in your account named chris already. If
you do and still try creating the username
for the addon domain to be chris you will
mess a lot of things up!!!
3. "Password:" fill in
any password you want here.
Q. Help I added an
addon domain why did it say subdomain
added?!!?
A. It creates it as a subdomain by
creating the folder within your main sites
ftp. Please ignore this! It is a fully
functional domain name. It is only called
a subdomain when in fact it is an addon
domain.
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